Synerity Support Service Description
When you buy the suppliers' licenses via Synerity, support is included for as long as the licenses are valid. Support is provided in Swedish during Swedish office hours.
Synerity's support team helps with creation of error reports to suppliers, tips on troubleshooting and measures, and monitoring of corrections from supplier.
Service includes
- Receipt of error reports
- Answers to basic questions, help to self service
- Reporting of errors to supplier
- Monitoring of error corrections from supplier
Service does not include
- Education and administration issues
- Troubleshooting
- Changes in installations or configurations
- Development or adaptations
We are happy help with these things as consulting services.
Things to consider before contacting Synerity Support
- Look into the official documentation from Freshworks.
- Search for related posts on the Freshworks community.
- Some troubleshooting should have been done taken place before contacting Synerity Support. Please, describe measures taken and findings in the error report filed to Synerity Support.
- Determine and report to Synerity Support: if the error occurs for one or more users, if the error occurs on one or more devices, etc.
If the problem persists after gathering this information, compile what you found so we can resolve the issue as quickly as possible.
Support channels
Support is available via the following channels:
- Synerity support phone number: +46 (0)42 400 39 99
- Mail: support@synerity.se
- Self service portal: https://support.synerity.se
Synerity support is available during office hours, i.e. weekdays 08:00-17:00.
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